vtb99 Privacy Policy

At vtb99, your privacy is not a formality — it is a core principle of how we operate. This Privacy Policy explains what personal data vtb99 collects from users on its online casino and sports betting platform (https://vtb99.pro), why we collect it, how we use and protect it, and what rights you hold as a user based in Bangladesh.

By using vtb99's services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this document, you should discontinue use of the platform immediately. We encourage all users to review this policy periodically, as it may be updated to reflect changes in our practices or applicable regulations.

Our Privacy Commitments

1. Information We Collect

vtb99 collects personal information only to the extent necessary to provide our services, verify user identity, process transactions, and meet applicable legal obligations. We collect information through two primary channels: information you provide directly, and information collected automatically through your use of the platform.

Information You Provide Directly

When you register an account, make a deposit or withdrawal, or contact our support team, you may provide the following personal information:

• Full name, date of birth, and nationality
• Email address, phone number, and residential address in Bangladesh
• Government-issued identification documents (for KYC verification)
• Payment details including bKash, Nagad, Rocket, or Upay mobile wallet numbers used for transactions

Automatically Collected Information

When you access and use vtb99, our systems automatically record certain technical and behavioral data, including:

• IP address, device type, operating system, and browser version
• Pages visited, time spent on the platform, and game activity logs
• Session identifiers, login timestamps, and geolocation data (country and city level only)

2. How We Use Your Information

vtb99 uses the personal information we collect for the following legitimate purposes:

• To create and manage your vtb99 account, verify your identity, and maintain account security
• To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment channels
• To provide customer support, respond to queries, and resolve disputes
• To comply with applicable laws and regulations, including anti-money laundering (AML) and know-your-customer (KYC) requirements
• To personalize your gaming experience and send you relevant promotional offers (only where you have given consent)
• To detect, prevent, and investigate fraudulent activity, unauthorized access, and other security incidents

3. Sharing of Your Information

vtb99 does not sell, trade, or rent your personal information to third parties. We treat your data as strictly confidential. However, there are limited circumstances in which your information may be shared with trusted parties:

In these cases, any third party receiving your data is contractually obligated to process it only for the stated purpose, using appropriate security measures, and may not use it for any other purpose.

• Payment processors and mobile banking partners (bKash, Nagad, Rocket) that handle your financial transactions
• Identity verification and KYC service providers engaged to comply with applicable laws
• Law enforcement or regulatory authorities when required by applicable law or court order

vtb99 will never share your personal data with advertisers, data brokers, or unaffiliated third parties for commercial gain.

4. Payment Data and Financial Security

vtb99 takes financial data security with the utmost seriousness. All deposit and withdrawal transactions processed through bKash, Nagad, Rocket, Upay, and bank channels are encrypted end-to-end. vtb99 does not store full payment credentials on its own servers. Mobile wallet numbers and bank account identifiers are stored only in tokenized or masked form sufficient to process authorized transactions and meet regulatory record-keeping requirements.

Users are strongly advised never to share their account password, mobile banking PIN, or OTP with anyone — including with individuals claiming to represent vtb99 support. vtb99 staff will never ask for your PIN or OTP under any circumstances.

5. Cookies and Tracking Technologies

vtb99 uses cookies and similar tracking technologies to improve platform performance, remember your preferences, and ensure the security of your session. We use the following types of cookies:

• Essential cookies: required for core platform functionality such as login sessions and navigation
• Performance cookies: used to measure site traffic and user engagement patterns to optimize page load times
• Preference cookies: used to remember your language, currency, and display settings between sessions

You may configure your browser settings to block or delete cookies at any time. Please note that disabling essential cookies may affect the functionality of your vtb99 account and prevent you from accessing certain features of the platform.

6. Data Retention

vtb99 retains your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. Typically, account registration data is retained for the duration of your active account plus a reasonable period thereafter to comply with legal obligations. Financial transaction records are retained as required under applicable regulatory frameworks.

When your data is no longer required, vtb99 will securely delete or anonymize it so that it cannot be linked back to you. If you request deletion of your account, we will process your request within a reasonable timeframe, subject to any legal retention obligations that apply.

7. Your Rights as a User

vtb99 respects your rights over your personal data. As a user of this platform, you have the following rights:

• Right of access: You may request a copy of the personal data vtb99 holds about you
• Right of rectification: You may request correction of inaccurate or incomplete personal information in your account
• Right of erasure: Subject to legal retention requirements, you may request deletion of your personal data
• Right to withdraw consent: Where processing is based on your consent, you may withdraw it at any time
• Right to object: You may object to the use of your data for direct marketing at any time with immediate effect

To exercise any of these rights, please contact vtb99's privacy team at [email protected]. We will respond to verified requests within 30 days. Requests will be handled free of charge unless manifestly unfounded or excessive.

8. Children's Privacy (21+ Only)

vtb99 is strictly an adult platform. Our services are intended exclusively for individuals aged 21 years or older. vtb99 does not knowingly collect, process, or store personal information from persons under the age of 21. If we become aware that we have inadvertently collected personal data from a minor, we will take prompt steps to delete that data from our systems. Parents or guardians who believe their child has submitted personal information to vtb99 are encouraged to contact us immediately at [email protected].

9. Changes to This Privacy Policy

vtb99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, platform features, or applicable legal requirements. When we make material changes to this policy, we will update the "Last Updated" date at the top of this page.

We strongly recommend that you review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of vtb99 following any update constitutes your acknowledgement of the revised policy. If you have questions about any changes, you are welcome to reach out to our support team.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way vtb99 handles your personal data, please do not hesitate to get in touch with our dedicated privacy and support team. We are committed to addressing all privacy-related concerns promptly and transparently.

Email (plain text — not a link): [email protected]. Our support team is available seven days a week and endeavors to respond to all privacy requests within 30 business days.